If you are not satisfied with your purchase, you may return or exchange the product within 30 days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging. Restocking Fees will apply. The following exceptions apply:

• Sprinkler Controllers, Weather Sensors and all other electrically powered devices will be exchanged for the like item. There is no return allowed.
• Lighting Sales are Final - Sorry, No Exceptions

All products properly returned under this policy are eligible for a refund, which may include an in-store credit items or credit to the original method of payment. We will credit you for the total purchase price, upon receipt of the product in it's original packaging, less any applicable restocking fees. A restocking charge will apply to all items. Certain orders cannot be returned due to their uniqueness and/or personalization to your specific request.  Substantial fees (50%) will apply if not returned in original packaging. Return shipping costs will be at the customer's expense. Sale items may be exchanged for a store credit. Some of our products are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits.

If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund. If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. The in-store credit can be used on any of our online stores.

Please contact customer service at 1-952-474-1884 or email us for further instructions on your return and to receive an RMA (Return Merchandise Authorization) number. In the unlikely event that your order is incorrect, missing parts, damaged or defective, please email us on receipt and we will send you the correct product, replacement product, or replacement parts at no cost to you. Our customer service hours are Mon-Fri 9:00 AM to 2:00 PM CDT.